The Listening Process reading states that barriers to effective listening are pr

The Listening Process reading states that barriers to effective listening are present at every stage of the listening process. After completing the reading, respond to the following prompts:
Describe two instances when you did not listen. 
Which listening barriers did you encounter in those two instances? 
Based on the reading, what should you have done instead to be a better listener?
Remember to cite the video and your text using either MLA or APA style.